Frequently asked questions

During our event, the Magische Cashcard is our payment method. The card costs €1. It can be purchased at one of our ticket counters, where you can also top up the card with credits. The card can also be topped up via your phone. If you have any remaining credits on your card upon departure, you can request a refund. You can claim the money back until January 10, 2025. Administrative fees for processing the refund are equal to 1 credit. The card can be recharged during the 2025 edition, so you won’t need to buy a new card.

Magisch Maastricht Vrijthof takes place at the Vrijthof in Maastricht.

If you would like to get in touch with the organisation of Magisch Maastricht Vrijthof, please contact:

Sponsorship & Arrangements - sales@magischmaastrichtvrijthof.nl
Marketing - marketing@magischmaastrichtvrijthof.nl
General questions and found/lost property - vragen@magischmaastrichtvrijthof.nl

At the various ticket offices, you can buy vouchers (at €2.90 each) with cash and (contactless) pin payments. These vouchers can be used in the catering outlets. At the food & beverage outlets in the chalets and attractions, you can use cash and (contactless) pin payments.

No, the winter event Magisch Maastricht Vrijthof is freely accessible. However, you do need tickets for various attractions. Click here for more information!

Tickets can be purchased in various ways:

- From October 1st, our ticket shop will be live, where you can buy tickets in advance at a reduced rate.
- At the ticket counters of the respective attractions.

Yes, you will receive a PDF by email after purchasing your ticket(s) that you can download and show on your phone at attraction entrance.

No, all attractions can be visited without reservation. If you want to be sure of a place on the curling alley, reserve your desired time slot here.

At Magisch Maastricht Vrijthof you will find the following attractions:

- an indoor skating rink of no less than 1,000 square metres
- a curling rink, where 2 to 12 people can compete against each other
- a tube slide at the foot of the Saint Servatius Basilica and Saint John's Church
- a magic carousel
- a 45-metre-high Ferris wheel

Click here to see the full map of Magic Maastricht.

There are various (paid) parking facilities in the vicinity of Magical Maastricht Vrijthof.

From Maastricht railway station, several buses will take you to Vrijthof. Please note that the buses do not stop directly at the Vrijthof because of the closures around the event. At Maastricht Station, there are taxis that will gladly take you to Magisch Maastricht Vrijthof.

It takes 10 minutes to walk from Maastricht station, through the city centre, to Magisch Maastricht Vrijthof.

Of course, during Magisch Maastricht Vrijthof there are plenty of opportunities to have a drink and/or a bite to eat. You can do this at the two large catering establishments, the chalets at the Christmas market and the regional products square.

Yes, there are several options at both the two main catering outlets and the chalets at the Christmas market and Regional Products Square.

The safety and comfort of our visitors is paramount. Magisch Maastricht Vrijthof has a robust security management plan, which is coordinated by event security and the regional police. If you see anything suspicious or something that doesn't feel right, please report it to a member of our security team.

To maximize security, a check may take place upon entry. This could include the use of metal detectors and body searches. All bags are searched. Please note: these searches are a condition of access. Any person with illegal or prohibited items or who does not wish to be searched will be refused entry. Also note the prohibited items listed below. Security checks can lead to delays when entering Magical Maastricht Vrijthof, keep this in mind. 

We ask all visitors to be vigilant and never leave bags and belongings unattended. Any unattended item can be disposed of in accordance with our security protocols.

Yes, there are cameras on the Magisch Maastricht Vrijthof site for security purposes. These cameras make recordings and are only viewed with police approval, if there is reason to do so.

Lockers are available at the skating rink. A secure cloakroom is provided in the Almhütte.

Sorry to hear that! We collect all lost and found items at the small bar to the left of the skate rental. Feel free to stop by there during your visit. Have you already left? Send an e-mail to vragen@magischmaastrichtvrijthof.nl with a description (if possible, with a photo) of what you have lost. We will do our best to help you! Please note that Magical Maastricht Vrijthof is not responsible for lost goods.

You can drop this off at the small bar to the left of the skate rental. Thank you in advance for your cooperation!

Yes, Magisch Maastricht Vrijthof collaborates with various local charities, such as 'Stichting de Knoevel' and the 'Quiet Community'.

Yes, you can certainly visit Magisch Maastricht Vrijthof as a disabled person. We make every effort to make the various catering establishments and activities wheelchair-accessible. Unfortunately, not all attractions are wheelchair accessible.

There is an accessible restroom in the 'Hoofdwacht' (to the left of the Ferris wheel).

Magisch Maastricht Vrijthof is an outdoor venue. Make sure you wear appropriate clothing as we are open in all weathers. There are several covered venues scattered around the site, providing warmth and shelter in varying types of enclosure - some of which are heated. The organisers may close certain attractions if safety cannot be guaranteed due to weather conditions.

Yes, there is a baby changing station available by the restrooms in our Grand Café.

Yes, dogs are welcome and must be on a leash at all times. Dogs are not allowed in attractions, with the exception of assistance dogs. Please note that it can be very busy and noisy, especially at weekends, and therefore Magisch Maastricht may not be the best environment for dogs.